Returns & Exchanges
We want you to be fully satisified with all of your purchases from LearningToys.ca. If for any reason, you wish to return or exchange an item you have purchased from LearningToys.ca, we will do our best to make it easy.
If an item is damaged in transport or is found to be defective, we will replace the item as quickly as possible free of charge.
Please email customerservice@learningtoys.ca as soon as possible for instructions if you wish to return or exchange an item.
Returns and exchanges will be accepted within 60 days of delivery for a full refund, minus shipping charges.
Please note: Unless an item is found to be defective, return shipping is your responsibility. All Items must be returned in completely resalable condition. We will refund your account, using the same method of payment as the original order, once we have received the item and verified the condition.
Resalable condition: What does it mean?
To us, this means unused, in original packaging, as if unopened.
To you, this means that it is best not to open it until you are sure that you want to keep it. Should you need to open the box in order to determine that, make sure that you do not damage, or lose any part of the original packaging. You will need to put it back in the box exactly as you received it, including twist ties, screws and other things used to ensure that it can be shipped safely. And be sure to save all original shipping materials for repacking. You will be responsible for repacking the item so that it will not be damaged during return shipping.
