Need Help? info@learningtoys.ca 

Customer Service

Shipping & Delivery

LearningToys delivers anywhere within Canada. Orders over $49 ship for free. (Some exceptions apply). We process orders Monday - Friday. We do not ship on weekends. Shipping rates and delivery timelines depend on the destination province of the order. For more detailed information please see our Shipping & Delivery Policies


Privacy and Security

We do not rent, sell or share your personal information with any other person or company. And we protect your information with the highest level of security possible. Your email and personal information, will be used only to:

  • Keep you informed about the status of your order  
  • Send you information that you have requested from us such as our newsletter and promotional offers

You can unsubscribe from our mailings at any time. To read more about how we protect your sensitive personal information please click here.


Returns & Replacements

Please email service@learningtoys.ca for instructions if you wish to return or exchange an item. We will do our best to make it fast and easy. Returns and exchanges will be accepted within 30 days of delivery for a full refund, minus shipping charges, with the exception of the Christmas period. Products purchased as gifts between Nov. 1st and Dec. 24th may be returned up until Jan. 31st. For more information please read our Return Policy


Ordering

The simplest way to place an order with us is to create an account with a password during the checkout process. This will allow you to later login to your account to check on the progress of your order, print your invoice or view your order history. It also means much faster checkout time for future orders as all of your billing and shipping information will be saved and entered into your new order automatically.

You can also checkout as a guest, i.e. without adding a password. In this case, we will keep you updated on your order via email but we will not create an account for you. This means you will have no direct access to your order. Both methods require you to fill in your billing and shipping information. However  checking out as a guest does not save your billing or shipping information for future orders.


Payment

LearningToys accepts Visa, Mastercard and PayPal. Schools & Organizations can submit an order using our Purchase Order option in lieu of prepayment. An approved Purchase Order must be included. Unless the school or organization has an established account with us payment will be required before shipping. Please see Schools & Organizations for more information..


Viewing Orders

To view your order, simply login to My Account with your email and password created during checkout. Then click on your Order History where you will see links to your current and previous orders. If you have opted to check out as a guest, you will be unable to view your order. For any questions or concerns  pplease email info@learningtoys.ca


Updating Account Information

You can LogIn to your Account at anytime to update your billing and shipping information. If you need to change information on order in process, please email us immediately at info@learningtoys.ca