We want you to be fully satisified with all of your purchases from LearningToys.ca. If for any reason, you wish to return or exchange an item you have purchased from LearningToys.ca, we will do our best to make it fast and easy.
Returns and exchanges will be accepted within 30 days of delivery for a full refund, minus shipping charges, with the exception of the Christmas period. Products purchased as gifts between Nov. 1st and Dec. 24th may be returned up until Jan. 31st.
Please email firstname.lastname@example.org as soon as possible for instructions if you wish to return or exchange an item.
If an item is damaged in transport or is found to be defective, we will replace the item as quickly as possible or refund you if the item is no longer available. We may request photos of the visible damage.
If an item appears to have a manufacturer's defect, we will do our best to resolve it as quickly as possible. However, each situation is unique. Depending on the product and manufacturer, we may:
Any shipping charges you may incur for a product found to be defective will be reimbursed.
To us, this means unused, in original packaging, as if unopened.
To you, this means that it is best not to open it until you are sure that you want to keep it. Should you need to open the box in order to determine that, make sure that you do not damage, or lose any part of the original packaging. You will need to put it back in the box exactly as you received it, including twist ties, screws and other things used to ensure that it can be shipped safely. And be sure to save all original shipping materials for repacking. You will be responsible for repacking the item so that it will not be damaged during return shipping.